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Patient Financial Services Rep

Job Description:
--- Operating a hospital is more than IV bags and trauma rooms.
One might be surprised by the number of people - and the hats they wear - who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff.
Each one plays a critical role and is part of a team to ensure the best care for our patients.
To learn more about this and other great opportunities call or email our Recruiter, Greta McGough, at 307-534-7108 or greta.
mcgough@bannerhealth.
com.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health.
Banner Health offers a variety of benefit plans to help you and your family.
We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
--- About Platte County Memorial HospitalPlatte County Memorial Hospital offers a full range of inpatient and outpatient services, including an Outpatient Clinic which brings in more than 20 of the region's top physicians in nine different medical specialties to help care for southeast Wyoming residents.
A $16 million renovation created a new inpatient wing, surgical suite, and diagnostic imaging departments while making enhancements to the emergency department and laboratory.
In Wheatland, Wyoming, you'll enjoy a quality lifestyle in a close-knit community that is located just 70 miles north of Wyoming's capital city of Cheyenne.
You'll experience a wealth of recreational opportunities in southern Wyoming, including many lakes and the nearby Laramie Peak and Medicine Bow National Forest areas.
We are also an easy drive from all of the recreational and cultural activities available in Colorado's Rocky Mountains and the city of Denver.
About Banner HealthBanner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve.
Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.
The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
--- Job SummaryThis position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement.
Document all facets of the registration process and meet accuracy goals as determined by management.
Collect payments and meet regular collection targets as determined by management.
Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service.
Perform financial counseling when appropriate.
Essential Functions Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services.
Verifies patients demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s).
Obtains federally/state required information and all consents and documentation required by the patients insurance plan(s).
Must be able to consistently meet monthly individual accuracy goal as determine by management.
Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process.
As assigned collection attempts may be made at the bedside.
Must be able to consistently meet monthly individual collection target as determined by management.
May provide financial counseling to patients and their families.
Explains company financial policies and provides information as to available resources.
Assists patients with applying for Medicaid.
Assists patients with completing all financial assistance programs (i.
e.
: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns.
Work to meet the patients needs in financial services.
Consistently meets monthly individual productivity goal as determined by management.
Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately.
Identifies opportunities to improve process and practices good teamwork.
Provides a variety of patient services and financial services tasks.
May be assigned functio

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